Privacy Policy for Ember & Oak Provisions
At Ember & Oak Provisions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site, purchasing our products, or engaging with our services, including high-quality barbecue meats, gourmet grilling spices and rubs, artisanal sauces, premium charcoal and wood chips, grill accessories, outdoor cooking equipment sales, catering services for outdoor events, and cooking classes.
1. Information We Collect
We collect various types of information to provide and improve our products and services to you:
- Personal Identification Information: This includes your name, shipping address, billing address, phone number, and email address, which you provide when placing an order, signing up for classes, requesting catering services, or subscribing to our newsletter.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers. Please note that we do not store full payment card details on our servers; these are processed securely by our third-party payment processors.
- Commercial Information: Details about the products you purchase, your order history, and preferences related to our offerings.
- Technical and Usage Data: Information about how you interact with our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This is collected automatically through cookies and similar technologies.
- Communication Data: Records of your communications with us, such as emails or inquiries through our contact forms.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: To process your orders, deliver products, and provide the services you have requested, such as catering and cooking classes.
- To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
- To Improve Our Services: To understand how our site is used, analyze trends, and develop new products, services, and features.
- For Marketing and Promotions: To send you newsletters, promotional offers, and information about our products and services that may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
- To Ensure Security: To protect our site, our users, and our business from fraud and other illegal activities, and to maintain the security of our systems.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, web hosting, analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal and Compliance: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or uses of your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
Depending on your location and applicable laws (such as GDPR), you may have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data, subject to certain exceptions.
- Restriction: Request restriction of processing your data in certain circumstances.
- Objection: Object to the processing of your data, particularly for direct marketing purposes.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
- Essential Cookies: Necessary for the site to function properly, enabling core functionalities like security, network management, and accessibility.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our site. This helps us improve the way our site works.
- Functionality Cookies: Used to recognize you when you return to our site, enabling us to personalize our content for you and remember your preferences.
- Targeting Cookies: Record your visit to our site, the pages you have visited, and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ember & Oak Provisions
2847 Yonge Street, Suite 310
Toronto, Ontario, M4N 2J4
Canada